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Frequently Asked Questions

Q: How can I view the status of my order?
A: You will get an order confirmation email as well as a order shipment with tracking confirmation in approx. 1-3 business days from the date you first placed your order.

Q: What are your shipping costs?
A: Shipping is calculated according to weight, package dimension, and delivery destination. Packages are shipped via UPS, USPS, or Fed EX..

Q : What payment methods is accepted?
A: We accept Visa, MasterCard, and Paypal.

Q : How much is sales tax? And why are sales taxes only applies in certain states?
A: 9.75% sales tax must be applied to any order that is being shipped to California.

Q : Who do you use for shipping?
A: We ship via UPS, Fed Ex and United States Postal Service.

Q :Does Caliber Hobby ship to P.O. Boxes, Military, Canada and International Destinations?
A: At this time, Caliber Hobby, Inc. does not ship to P.O. Boxes.

Q : How long does it take to receive the item after ordered?
A: You should receive your items within 7-10 days, depending on your location.

Q : What do I do if I received a wrong item?
A: Please contact our Customer Service at sales@caliberhobby.com.

Q :What do I do if the item was damaged/broken/missing parts?
A: Please contact our Customer Service at sales@caliberhobby.com.

Q :What happens if item is out of stock?
A: Caliber Hobby will immediately contact the customer notifing them that the order can't be fulfilled. In some cases, we will send the rest of the order if we do not get response within 3 businesses days from customer and will issue partial refund for that specific item out of stock (SHIPPING COST WILL NOT BE REFUNDED).

Q : What do I do if accidentally ordered the wrong item?
A: Please contact our Customer Service at sales@caliberhobby.com.

PLEASE NOTE: SHIPPING AND HANDLING WILL NOT BE REFUNDED DUE TO ANY RETURNS, NO EXCEPTIONS!

 

 

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